Agent Ticketing & Sales (m/f/x)

Missions :

Provide direct customer service (face-to-face) and convert booking requests into confirmed reservations by issuing travel documents in accordance with current procedures for LuxairTours, Luxair Luxembourg Airlines, and contracted third-party airlines, including ticket reissuance and processing payments for Special Service Requests (SSRs).
Manage cash handling in accordance with established procedures.
Perform both face-to-face and administrative tasks (email and telephone) related to Staff & Duty Travel in compliance with current procedures.
Process all excess baggage requests in the relevant systems and ensure the collection of applicable charges in accordance with established procedures.
Provide passenger assistance, in collaboration with colleagues, for Luxair Luxembourg Airlines, LuxairTours, and contracted third-party airlines in the event of operational disruptions, following the guidance of the Senior Operation Passenger Care Officers.
Occasionally participate in promotional events organized by the Operation Passenger & Care Center and, where applicable, take part in familiarization (study) trips.
Comply with the requirements of the Emergency Response Action Plan (ERAP) in accordance with current procedures.



Required profile:

Minimum requirements for the position:

Hold a CATP diploma, a Luxembourg secondary school leaving certificate, or an equivalent qualification.
Have previous experience with an airline, in a call center, or in a travel agency.
Be customer-oriented, able to identify customer needs and respond to them in a commercial and professional manner.
Project a positive and professional image while complying with the company's uniform policy.
Be willing to work on a shift basis, including weekends and public holidays.
Be proficient in standard Microsoft Office applications and other common office software.
Be comfortable interacting with customers both over the phone and at the service counter.
Be fluent in English, French, and German, both spoken and written.
Demonstrate strong verbal and written communication skills.
Be accurate and reliable in cash handling and cash register management.
Be results-oriented.
Be able to work independently while demonstrating a strong team spirit and collaborative mindset.
Be capable of prioritizing tasks and organizing work effectively.
Demonstrate responsiveness and a strong sense of responsibility.
Be detail-oriented, organized, patient, and attentive to the different needs of customers.
Have good time management skills and show initiative.
Be able to work effectively under pressure.
Proficiency in Luxembourgish or any additional language will be considered an asset.