Operations Back Office Specialist – Italian Speaker (CDD 12 months) (m/f)

Description des tâches:

Operations Back Office Specialist – Italian Speaker (CDD 12 months)
Bridel, Luxembourg (on-site during onboarding, then partially remote possible)
Start date: As soon as possible

About us

Welcome to SUD – Slice of Italy, where we bridge the gap between Italian food producers and the European market.
SUD is a B2B food brokerage agency helping Italian producers grow across Europe, in both retail and food service channels. We specialize in bakery and dairy products and manage proprietary brands, including BELLA ITALIA.
With offices in Luxembourg and Paris, and a logistics network covering 10+ countries, we ensure high-quality Italian products reach customers efficiently across Europe.

Role mission

You will be responsible for ensuring a smooth, accurate and timely order-to-delivery flow, coordinating suppliers, logistics partners and clients, while maintaining strong control over invoicing and payments.
This is a hands-on operational role at the core of the business.

Key responsibilities

Order & Logistics Management

• Receive and register client orders (Excel-based tracking)
• Send orders to suppliers and coordinate production / pick-up timing
• Organize transport with logistics partners (Dachser, Stef, Nagel etc.) according to client deadlines
• Monitor shipment status and proactively handle issues
• Prepare and manage transport documentation (DDT, CMR) and final invoices

Invoicing & Financial Follow-up

• Track customer outstanding balances
• Send weekly payment reminders and follow up on overdue invoices
• Coordinate actions when needed (agents, delivery blocks, credit insurance, legal escalation)

Administration & Data Management

• Maintain and update ERP/accounting tools (Fatture in Cloud)
• Record incoming/outgoing invoices
• Monitor and update warehouse stock levels within the system, ensuring alignment between physical and system quantities
• Support bank reconciliation and basic accounting flows
• Ensure accuracy and consistency of operational data

Key Account Support

• Respond to documentation requests from retail key accounts
• Provide timely and accurate operational information

Profile

Required

• Minimum 3 years experience in operations / back office / logistics / admin roles
• Italian (native or fluent)
• Highly organized, detail-oriented and reliable

Nice to have

• French or other European languages
• Experience in food industry / logistics / distribution
• Familiarity with accounting tools

Mindset we are looking for

• Hands-on and solution-oriented
• Able to work in a fast-paced, entrepreneurial environment
• Comfortable with changing priorities and imperfect structures
• Strong ownership and accountability
• Able to balance precision and speed

Why join us

• Direct exposure to a fast-growing international food business
• High level of autonomy and responsibility
• Dynamic and entrepreneurial environment
• Potential evolution of the role based on performance
• Real opportunity to transition to a CDI after 12 months

If you are looking for a practical, impactful role at the heart of operations and enjoy making things work every day, we'd love to hear from you.