A video circulating on social media showed a man claiming that the army had requested his personal data through the MyGuichet platform. A post on Reddit made similar claims, with the author stating that the army had accessed his personal file. RTL contacted the Luxembourg Army for clarification, and on Friday evening the General Staff issued a press release explaining the situation.
The army is currently in the process of introducing a new Systems, Applications and Products (SAP) system, an integrated administrative software platform designed to centralise, process and organise administrative and operational data. The new system is intended to replace the existing software known as GIAL. According to the army, the introduction of such a system is necessary to fulfil its legal obligations in the field of data management.
The General Staff confirmed that on 16 March 2026, personal data belonging to active and former members of the army was processed as part of the transition to the new SAP system. The operation involved an automated retrieval and import of data from the National Registry of Natural Persons (RNPP), which, from a technical standpoint, registers as an administrational procedure within MyGuichet, explaining why some individuals received a notification.
The army was clear that the process had no impact on the individuals concerned and carried no legal or administrative consequences. No individual monitoring was carried out. The data processing had a legitimate and clearly defined purpose, namely to ensure the reliability and continuity of administrative records for both current and former army personnel, including in relation to future obligations such as pension management.
The army confirmed that the process was carried out in full compliance with the GDPR and the applicable national legal framework, only applying to current and former army personnel.
