The number of complaints submitted to the Ombudsman has doubled in the past decade, according to the institution's 2025 annual report.
In 2025, a total of 1,541 complaints were lodged, with most cases concerning the Ministry of Home Affairs, the Ministry of Health and Social Security, the Ministry of Labour, and the Ministry of Finance. Ombudsman Claudine Konsbruck presented these figures to members of the Chamber of Deputies on Wednesday morning.
The report highlights persistent challenges, including the situation of refugees in Luxembourg, shortages of available beds, poor living conditions within facilities managed by the National Reception Office (ONA), and excessive delays in the processing of administrative cases.
A further issue raised by the Ombudsman is the need to simplify administrative procedures. The report also criticises the fact that the "right to compensation", whereby individuals are entitled to redress in cases of administrative error, is rarely applied by most government departments.
Konsbruck argues that a "right to make mistakes" for citizens, as already implemented in a number of other European countries, should be introduced in Luxembourg.
She maintains that relations between citizens and the administration can only improve if rights are respected, transparency is increased, and individual situations are more concretely taken into account.
